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Privacy Policy

Your Privacy Matters

  1. ABOUT THIS PRIVACY POLICY
    1. Innform Hospitality Partners respects your privacy and is committed to handling personal information responsibly.
    2. This Privacy Policy explains how Innform Hospitality Partners (“Innform”, “we”, “us” or “our”) collects, uses, stores and discloses personal information through www.innform.au and our interactions with clients, prospective clients and other contacts.
    3. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
  2. INFORMATION WE COLLECT
    1. The personal information we collect may include:
    2. Your first and last name;
    3. Company or organisation name;
    4. Email address;
    5. Telephone number;
    6. Information contained in an enquiry or correspondence;
    7. Professional or business information relevant to an enquiry or engagement; and
    8. Information you voluntarily provide when communicating with us.
    9. When you use our website, certain technical information may also be collected automatically, including:
    10. IP address;
    11. Browser and device information;
    12. Pages visited;
    13. Time and date of visits;
    14. Website usage and interaction data; and
    15. Cookie and analytics information.
    16. We generally do not seek to collect sensitive personal information through our website.
  3. HOW WE COLLECT INFORMATION
    1. We may collect personal information when you:
    2. Submit an enquiry through our website;
    3. Contact us by email or telephone;
    4. Engage Innform to provide services;
    5. Meet or communicate with members of our team;
    6. Subscribe to or interact with communications from us; or
    7. Otherwise provide information to us.
    8. We may also receive business contact information from publicly available sources, professional networks, referrals or third parties where appropriate.
  4. HOW WE USE PERSONAL INFORMATION
    1. We may use personal information to:
    2. Respond to enquiries;
    3. Communicate with prospective and existing clients;
    4. Provide hotel asset management and advisory services;
    5. Prepare proposals or discuss potential engagements;
    6. Manage our client and business relationships;
    7. Operate, maintain and improve our website;
    8. Analyse website usage and performance;
    9. Maintain our business and administrative records;
    10. Send relevant business or industry communications where permitted by law;
    11. Protect the security of our website and systems; and
    12. Meet legal, regulatory and professional obligations.
  5. WEBSITE FORMS
    1. Our website enquiry form may collect your first name, last name, company name, email address, phone number and information contained in your enquiry.
    2. Information submitted through the form will be used primarily to respond to your enquiry and manage any subsequent business relationship.
  6. COOKIES AND ANALYTICS
    1. Our website may use cookies and similar technologies to operate the website, maintain security, understand website traffic and improve the user experience.
    2. Some cookies are necessary for the website to function. Other cookies may be used for analytics or other purposes.
    3. You can control cookies through your browser settings and, where available, through the cookie preferences provided on the website.
    4. Disabling certain cookies may affect how some parts of the website operate.
  7. DISCLOSURE OF PERSONAL INFORMATION
    1. We may disclose personal information where reasonably necessary to:
    2. Our employees and contractors;
    3. Website hosting, technology and IT service providers;
    4. Analytics and website service providers;
    5. Professional advisers including accountants, lawyers and consultants;
    6. Service providers assisting us in operating our business;
    7. Government authorities or regulators where required by law; or
    8. Other parties where you have authorised the disclosure.
    9. We do not sell personal information.
  8. OVERSEAS DATA STORAGE AND DISCLOSURE
    1. Our website is hosted using the Payload platform.
    2. Depending on the services used and the way information is processed, website information may be stored or processed outside Australia.
    3. Wix advises that visitor information may be stored in data centres located in countries including the United States, Ireland, South Korea, Taiwan and Israel.
    4. Other technology or service providers used by Innform may also process information outside Australia.
    5. Where the Australian Privacy Principles apply, we will take reasonable steps required by law in relation to overseas disclosures of personal information.
  9. DIRECT MARKETING
    1. We may occasionally use contact information to send relevant information about Innform, our services or hospitality industry matters where permitted by law.
    2. You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe facility included in the communication.
  10. SECURITY
    1. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
    2. However, no website, electronic communication or online storage system can be guaranteed to be completely secure.
  11. RETENTION OF INFORMATION
    1. We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to manage our business relationships and to comply with legal, regulatory and record-keeping requirements.
    2. When personal information is no longer required, we may securely destroy or de-identify it where appropriate.
  12. ACCESS AND CORRECTION
    1. You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
    2. Where applicable, we will respond to requests in accordance with Australian privacy law.
  13. PRIVACY COMPLAINTS
    1. If you have a concern about how we have handled your personal information, please contact us using the details below.
    2. We will review your concern and endeavour to respond within a reasonable period.
    3. If the Privacy Act applies to Innform and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.
  14. THIRD-PARTY WEBSITES
    1. Our website may contain links to external websites.
    2. Innform is not responsible for the privacy practices or content of third-party websites. You should review the privacy policies of those websites before providing personal information.
  15. CHANGES TO THIS PRIVACY POLICY
    1. We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal obligations.
    2. The latest version will be published on our website with the date of the most recent update.
  16. CONTACT US
    1. For questions, privacy requests or complaints, please contact:
    2. Innform Hospitality Partners
      PO Box 324
      Isle of Capri QLD 4217
      Australia
    3. Email: info@innform.au
      Phone: +61 437 700 007